To dispute a Fingerhut Credit Account charge, call WebBank customer service at 1 (800) 208-2500. Alternatively, the address to dispute a charge by mail is:

Fingerhut Credit
Attn: Account Services
PO Box 1250
Saint Cloud, MN 56395-1250

Fingerhut Credit Card disputes are typically resolved within 90 days, though more complex issues may take a little longer. WebBank does not allow you to dispute a charge online.

Once you’ve initiated the dispute, WebBank will then contact the merchant and review any information provided by both parties. You won’t be charged for the disputed transaction, nor any associated fees or interest, while the dispute is under investigation. And you can still use your Fingerhut Credit Card as you normally would while a dispute is ongoing.

WebBank will notify you of the outcome of the dispute after they’ve completed their investigation. They will either issue a chargeback to your account for the contested amount, or allow the charge to stand. If the disputed charge is ruled to be valid, you would then have to pay that amount, including any applicable fees and interest charges that accrued during the dispute, starting from the original purchase date.